{"id":94995,"date":"2023-06-28T08:15:58","date_gmt":"2023-06-28T06:15:58","guid":{"rendered":"https:\/\/relevo.app\/faq\/"},"modified":"2024-11-12T07:58:39","modified_gmt":"2024-11-12T06:58:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/relevo.app\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You are currently viewing a placeholder content from YouTube<\/strong>. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.<\/p> More Information<\/a> <\/div>

Unblock content<\/a> Accept required service and unblock content<\/a> <\/div> <\/div> <\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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EVERYTHING ABOUT THE BORROWING \n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere and how do I get the relevo dishware?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You get the Relevo dishware directly from the restaurant. When ordering in the restaurant or on the phone, actively communicate that you would like to take your food \/ drink with you in our Relevo dishware. At the restaurant, scan the QR-Code from the Relevo with your Relevo app to borrow it.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Of course! You can borrow as many Relevos as you\u2019d like. It\u2019s only essential that you scan each and every one the scan confirmation is then shown to the restaurant staff. <\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes Relevo do delivery?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes! Thanks to our cooperations with Lieferando, Wolt and UberEats, you can now have your food delivered in Relevo dishes. To do this, go to the respective app, search for your desired Relevo-Partner and select Relevo when ordering. Enter your Relevo-User-ID in the comment field. You can find your Relevo-User-ID in the Relevo-App under More \u2192 Profile. After completing your order, your Relevo can be assigned to you directly by the restaurateur and you will receive a push notification which confirms your assigned Relevo.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat borrowing options does Relevo offer?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u00a0Relevo offers various borrowing methods:<\/a> guests can borrow reusable containers digitally via the Relevo app, the web browser, or through Fast Check-In. Vending machine solutions also allow borrowing 24\/7 \u2013 ideal during peak hours or staff shortages.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I borrow reusable containers for other people?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes. With the so-called “Friend-Scan”, you can borrow containers for friends or colleagues. Perfect when ordering together or if someone prefers not to use the app.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to pre-order meals in reusables?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u00a0Yes. Thanks to our integration with the zuTisch app, you can pre-order your meals and pick them up in reusable containers. This saves waiting time and makes lunch planning much easier, especially during busy times.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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EVERYTHING ABOUT RETURNING & CLEANING \n\n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat return options does Relevo offer?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u00a0In addition to the standard return sign, we offer returns via tablet, return vending machines, personal handover, and a two-factor return process that includes staff confirmation. This keeps the return process flexible and secure. You can find more detailed information under our return options.<\/a><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I return the relevo dishware?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can return Relevo dishes made of plastic to all Relevo partners that are marked with a Relevo-colored pin in the card. Here, it doesn\u2019t matter what shape you want to return. For glass, sushi, burgers and pizza, check the Relevo map to find out which Relevo partner offers these shapes and will accept them. You can easily find return options in your area by using the filter function in the map. To do this, simply click on \u201cAll Relevo Partners\u201d at the top of the bar and filter according to your desired shape.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I return Relevo crockery?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To return your crockery, <\/span>scan the return poster<\/b> on site. To do this, open the Relevo app, click on the scan button and scan the QR code on the poster. Then show the scan confirmation and return the crockery. Don\u2019t know where to find the return poster? Simply ask the restaurant staff.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much time do I have to return my borrowed relevo?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can borrow your Relevo for 14 days free of charge. Running out of time? Simply extend your Relevo from \u20ac1 for at least another 7 days via the app.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If you do not return your Relevo within the time limit, a climate fee of \u20ac10 per bowl and \u20ac5 per cup will be charged. For this, your specified payment method will be charged. But don’t worry, we will remind you in time of a punctual return. This happens either as a push notification to your phone or by email. Therefore, it’s always worth reading your Relevo notifications so you’re always up to date. You can find the current return deadline in the app under My Relevos\u2192 Active.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan anyone else return my relevo for me?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, with the help of the Friend-Return your Relevo can also be handed in by friends, regardless of who borrowed it. To do this, the QR-Code of your Relevo has to be scanned with the Relevo-App and with the confirmation of\u00a0 \u201cDo you want to transfer the Relevo to your account\u201d the Relevo will be transferred to the new account and you will save yourself the trip to return it. <\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I give my borrowed Relevo dishware back to the delivery service?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Unfortunately, this is not or only partially possible depending on the delivery service. For a successful return, the return code has to be scanned at a Relevo partner.\u00a0<\/p>

To make sure that your delivery service has such an option, please just ask the restaurant in advance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You scanned the return QR code on site, but instead of the scan confirmation you got an error message? This can happen if the return code is not activated or there are problems with offline return. Don’t worry, you can still return your dishes on site and don’t have to take them home again. Just let the restaurant know and send us an email so that we can take the dishes out of your account.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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This can happen if you did not correctly scan the return code in the restaurant when returning and your borrowed Relevo stays in your account under Active Relevos. Just contact us using the contact form or email us at hallo@relevo.de<\/b><\/a>\u00a0and we will be happy to help you.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to clean the Relevo myself before returning?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The Relevo can be returned to our partner restaurants without washing, as it is cleaned there professionally and in accordance with hygienic standards. If you do not return your dishes on the same day as you borrow them, please clean them thoroughly to avoid mold. Please note that, in accordance with our terms and conditions, we will debit a fee in the amount of the climate fee for unacceptably soiled dishes, as the dishes are unfortunately no longer allowed to be recirculated and will be sorted out by the gastro partner.
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Please just write us a message via the contact form or to <\/span>hallo@relevo.de<\/b>, so that we can discuss the further procedure together.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do if I notice damage to the Relevo dishware that I did not cause?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No worries, there won\u2019t be any costs for you. Please bring the damaged Relevo to one of our gastronomic partners and inform the staff about the damage. This way, this Relevo will no longer be in circulation and can be picked up by us and given for recycling.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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EVERYTHING ABOUT THE RELEVO REUSABLE DISHWARE \n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat kind of material is the Relevo dishware made of?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Relevo Classic:<\/b> The bowls and cups are made in Minden (NRW) by Ornamin and are completely free of harmful substances, plasticizers, BPA and melamine free. They are also dishwasher, freezer and (except for the lid) microwave safe. The material is made of 100% SAN plastic, which makes it very durable. The double-walled nature of the dishes guarantees that all dishes and drinks maintain the temperature for a very long time.<\/p>

Relevo Glas:<\/b> Our glassware is made of high quality tempered glass from Arcoroc. The tempering makes it up to 5x more resistant than normal glass, it is also comparatively light and can withstand high temperature differences. The round lids are made of LDPE and the square lid is made of PP. All plastic lids are BPA free. Glass is perfectly suitable for eating food because it is non-porous, so there is no migration or reaction with the food. The glass is very resistant to scratches and does not take colors or odors.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the Relevo leak-proof?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Relevo Classic:<\/b> Due to the choice of material (SAN plastic), our bowls & cups are very robust and therefore break and leak proof.<\/p>

Relevo Glas: <\/b>Our round glass bowls are also leak proof. The drinking glass and the square 122cl bowl are spill-proof.<\/p><\/div>

\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I place the Relevo in the microwave?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Relevo Classic: <\/b>Our bowls & cups can be placed in the microwave for a maximum of 2 minutes at 600 watts. But be careful! The lids<\/b> are not microwave-safe<\/b>!<\/p>

Relevo Glas:<\/b> Our glassware can be placed in the microwave with a lid. However, we recommend placing the lid slightly offset on the dish so that steam can escape.\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I place the Relevo in the oven?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Relevo Classic:<\/b> Please don\u2019t. The Relevo dishware is made of SAN plastic and is not ovenproof.<\/p>

Relevo Glas:<\/b> The glass bowls can withstand temperature differences of +\/- 130 \u00b0C. The bowls can be heated in the oven with pleasure under observance of this specification. However, the lid is not ovenproof!<\/p><\/div>

\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I place the Relevo in the dishwasher?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Relevo Classic:<\/b> Yes! The Relevo can be washed in the dishwasher.<\/p>

Relevo Glas: <\/b>Yes! The glass Relevo can be washed in the dishwasher. To avoid discoloration of the lid, we recommend briefly rinsing the lid by hand.<\/p><\/div>

\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat does the name under the QR-Code mean?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The name under the QR-Codes is used to easily differentiate the Relevos so that there is no confusion. We also want to provide you with a personal companion.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs Relevo available around the clock?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u00a0Yes. Through our partner network, we offer vending machines<\/a> for both distribution and return \u2013 including microwaves. This enables sustainable food service 24\/7 \u2013 ideal during staff shortages or at large sites.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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EVERYTHING ABOUT THE RELEVO-APP \n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI do not want to install an app - what can I do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

This is not a problem! Our reusable system can also be easily used via the smartphone browser and therefore works for any device with internet and camera. Just go to <\/span>app.relevo.de<\/span><\/a> and borrow your first Relevo.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy do I have to deposit a means of payment in the app?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Ensure return<\/b>: The regular borrowing period is free of charge for you. If you do not return your Relevo, it will not save any disposable waste. Only in this case will we charge you a climate fee of up to \u20ac10 per item. <\/span>Extension<\/b>: Running out of time? Simply extend your Relevo from \u20ac1 for at least another 7 days via the app.\u00a0<\/span><\/p>

Your data is encrypted according to EU standards. Relevo does not store or have access to your payment details.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You can change your payment details at any time in the Relevo app. To do so, go to “More” and “Your profile” in the app and select your desired payment method.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I change my email address?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can not change your email address in the app, but we will gladly change it for you. Just send us a short message via the contact form.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy was my Relevo account banned?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

For example, this may be because you did not turn in your relevos on time and did not pay your climate fee. In this case, please contact us by e-mail at hallo@relevo.de<\/b><\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does Relevo store and encrypt my deposited payment information?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Relevo does not store or have access to payment data. Your data is sent directly to our third-party payment processor through an API and stored there with high security standards. Also, no full payment data is visible in your Relevo app.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the Happy Nature Score (NHS)?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Your Happy Nature Score shows how many single-use packaging you have saved already! With each borrowing, i.e. your active Relevos, you plant the seed for a waste-free future. If you return your borrowed Relevo on time, the seed you have planted will be added to your Happy Nature Score. Because only a functioning cycle helps our seeds to grow and bear fruits. If you do not return your Relevo on time, your planted seed will get lost and your Happy Nature Score will not increase any further. The higher your Happy Nature Score, the more awards you will receive!<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does the Relevo app support me in daily use?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u00a0The app handles the complete tracking of containers, sends return reminders, works offline, and saves time. Guests can manage the entire borrowing and return process themselves.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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EVERYTHING ABOUT SUSTAINABILITY \n\n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the production sustainable?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Relevo Classic:<\/b> Our products are produced by the company Ornamin in Minden in Germany. Conservation of resources is a top priority here: Ornamin exclusively develops and produces sustainable reusable products with meaningful, additional benefits. All the products they manufacture are reusable and recycled in-house. By producing in Germany, transport distances are also kept as low as possible, thus protecting the climate.<\/p>

Relevo Glas:<\/b> Our products are manufactured by Arcoroc in the north of France. Arcoroc pays attention to sustainable production. The glass bowls can be disposed of at any time via the waste glass container. The cullet is used in glass production. Glass can be recycled infinitely without loss of value (no downcycling). The use of cullet additionally reduces energy requirements and emissions during glass production.\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many times can the Relevo dishware be reused?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Relevo Classic:<\/b> A Relevo can be reused up to 1000 times and is therefore one of the most sustainable ways to avoid disposable waste. The Relevo dishware is 100% recycled after its usage.<\/p>Relevo Glas: <\/b>A Relevo can be reused 2,000 times, making it one of the most sustainable ways to avoid single-use waste. There is no upper limit. Provided you treat the Relevo well, it can be reused an infinite number of times. At the end of its life, Relevo is 100% recycled.<\/div>

\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy is Relevo digital and deposit-free?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We have deliberately decided against deposits, as they are unfortunately less sustainable due to low return rates. Thanks to our digital reusable system, we achieve extremely high reuse rates and can thus effectively save resources. In addition, deposit handling represents extra work for the catering industry, as system interventions are necessary. That’s why we at Relevo believe that our reusable system is the more efficient way to a waste-free future.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does Relevo help reduce waste and conserve resources?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u00a0Relevo reduces packaging waste through the use of reusable containers. Digital tracking ensures that containers stay in circulation, losses are minimized, and resources are used efficiently.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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EVERYTHING ABOUT SUSTAINABILITY \n\n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does Relevo support my inventory management?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our digital platform enables intelligent inventory management. You always have an overview of which containers are in circulation, returned, or available. Automatic restocking reduces the workload for your team.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can Relevo be integrated into my existing processes?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The system is designed as a plug-and-play solution. It requires no changes to your processes, is deposit-free, and works entirely digitally. This makes Relevo easy to integrate into canteens, student unions, or restaurants.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat promotions are effective in motivating guests to use reusables?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Inspire your guests with promotions such as a free coffee upon first registration and other rewards. These incentives increase awareness and actively promote sustainable behavior.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a bonus system for reusable users?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, with the Relevo stamp card, for example, you can offer every tenth meal in reusable containers for free.<\/a> It\u2019s a simple analog incentive with big impact.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I encourage the switch to reusables through pricing?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

A small surcharge on disposables or a discount on meals in Relevo containers makes the sustainable option more attractive. This helps positively steer guest behavior.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are \u201cRetter Relevos\u201d?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u201cRetter Relevos\u201d is an initiative against food waste: you offer leftover meals at reduced prices. Your guests appreciate the savings, you prevent food waste, and you generate extra revenue instead of disposal costs. You can easily notify your guests via the partner platform. Naturally, the leftover meals are packed sustainably in Relevo containers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t What marketing materials does Relevo provide?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In the Info Point on the Relevo Partner Platform, you\u2019ll find a wide range of downloadable marketing materials such as posters, displays, and social media content. This helps inform your guests about your reusable offering. There\u2019s also content for digital screens in the dining area. Additionally, you\u2019ll find datasheets, declarations of conformity, product images, and a dedicated FAQ section for further questions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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ANY OTHER QUESTIONS?<\/h2>

WE ARE LOOKING FORWARD TO YOUR MESSAGE!<\/h2>
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\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions<\/p>\n","protected":false},"author":41,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"content-type":"","om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-94995","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - Relevo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/relevo.app\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Relevo\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions\" \/>\n<meta property=\"og:url\" content=\"https:\/\/relevo.app\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Relevo\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-12T06:58:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/relevo.app\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/relevo.app\\\/en\\\/faq\\\/\",\"name\":\"FAQ - 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