This is how your return works 💡

You can return Relevo dishes made of plastic to all Relevo partners that are marked with a Relevo-colored pin in the card 📍 Here, it doesn’t matter what shape you want to return. 

For glass, sushi, burgers and pizza, check the Relevo map to find out which Relevo partner offers these shapes and will accept them 🍕

You can easily find return options in your area by using the filter function in the map. To do this, simply click on “All Relevo Partners” at the top of the bar and filter according to your desired shape.

To return your crockery, scan the return poster on site. To do this, open the Relevo app, click on the scan button and scan the QR code on the poster 🤳 Then show the scan confirmation and return the crockery. Don’t know where to find the return poster? Simply ask the restaurant staff 👩‍🍳

You can borrow your Relevo for 14 days free of charge 📆 Running out of time? Simply extend your Relevo from €1 for at least another 7 days via the app.

If you do not return your Relevo within the time limit, a climate fee of €10 per bowl and €5 per cup will be charged. For this, your specified payment method will be charged. But don’t worry, we will remind you in time of a punctual return 📬You can set how you want to be reminded in the Relevo app.

The Relevo can be returned to our partner restaurants without washing, as it is cleaned there professionally and in accordance with hygienic standards. If you do not return your dishes on the same day of the rental, please clean them thoroughly to avoid mould 💧 

Please note that, in accordance with our terms and conditions, we will debit a fee in the amount of the climate fee for unacceptably soiled dishes, as the dishes are unfortunately no longer allowed to be recirculated and will be sorted out by the gastro partner.

Don’t worry, Relevo is still free for you! That’s why we need the payment data:

♻️ Ensure return: The borrowing is free of charge. However, if you do not return a Relevo, it cannot save on disposable waste. Only in this case will you be charged a climate fee.

💧 Ensure hygiene: For unacceptably dirty crockery, we charge a fee in the amount of the climate fee, as the crockery may no longer be used and will be sorted out.

Extension: Running out of time? Extend your Relevo for €1 for another 7 days simply via the app.

🔑 Payments are processed confidentially by our payment service providers. Your payment data is processed securely according to EU law. Relevo does not store any account or credit card information and does not have access to your payment details.